# Archon for customer support: Every customer answered well.

> Archon drafts replies from your help notes and past answers, brings you what needs a person, and keeps answers current in the Library. Nothing is sent until you say yes.

Page: https://heyarchon.com/for/support

## What changes

- **Faster first replies.** A draft waiting for every new conversation.
- **One answer, from the Library.** Replies drawn from what the Library holds.
- **Bugs that reach engineering.** Filed with the steps and the account.

## What you hand off

- **Replies drafted from what you know.** It reads the conversation and your Library, drafts a reply and waits for you to send it. You might ask: "Draft replies to today's open conversations in Help Scout."
- **See what keeps coming up.** It reads the week's conversations and tells you the questions customers ask most. You might ask: "What did customers ask about most this week?"
- **Answers kept current.** Ask Archon to add a new answer to the Library. Each entry shows its owner and when it was last confirmed. You might ask: "Add today's refund answer to the Library."
- **Bugs to the right place.** It turns a customer's report into an issue, with the steps and the account filled in. You might ask: "File this as a bug in Linear with the steps to reproduce."

## An agent for the standing job

**A support desk.** Make an agent that drafts a first reply to every new conversation.

## Works with

Intercom, Help Scout, Gmail, Linear, Jira and Confluence, Notion, Stripe, and every connector at https://heyarchon.com/connectors.

## You stay in charge

- **Asks first.** Before sending, publishing, buying, deleting or widening access. An action you can't undo is asked every time.
- **Sees only what you can.** Each person's Archon reads only what that person can. Rooms keep their own permissions.
- **Every step on the record.** What it read, did and changed, for the person the Work is for.

## Questions

### Does it reply to customers on its own?

No. It drafts each reply, and sending is asked first. You can change a draft or write your own.

### Does it work with our help desk?

Intercom and Help Scout today. Connect yours, and Archon reads conversations and help articles and drafts replies for you to send.

### How does it know how we work?

From your Library, rooms, work and connected tools. Each person's Archon can access only what that person can.

### What does it cost?

Nothing during the beta. When plans start you pay for people, never for agents, and we will write a month before any plan starts.